Is this your first time shopping online? Discover how to make your purchase at LIVO KOUA

Add your product to the shopping cart

Select your equipment to purchase, the Color, Capacity and Parts to purchase and click on “ADD TO CART”.

Confirm the product to purchase by clicking on “PAY ORDER”.

Register your email, your name and shipping information

Enter a valid email as through this you will receive notifications and information about your order. If you need to request an invoice, share your tax information with us by email to the following address:

Select one of our payment methods

‍Payment with Credit or Debit card‍.

Purchase in 5 biweekly payments with Delay‍

Payment with paypal

Payment with Mercado Pago‍

Payment through SPEI‍

Cash Payment through OXXO

Cash payments will be reflected within a maximum of 8 hours and you only have 24 hours to make your payment. You do not need to send us your proof of payment.

Once your payment is registered you will be receiving updates about your order by email.

Payment confirmation

Once your payment has been made, your purchase will begin a verification process in order to confirm that the purchase is recognized by the owner of the card (this by email).

At LIVO KOUA we will NEVER ask you for any password or security number.
If your purchase goes through this security process, we will be requesting some documents from you, which you will need to send in response to the same email within the next 24 hours in order to ship your order soon.

Once received, review of documents may take up to 48 business hours before your purchase is released.

Receive your order

All our shipments are insured against loss or theft during the journey from LIVO KOUA to your home.

The parcels we work with are:

-Express Package

-Post office



-Shipping Market

-Fulfillment by Amazon


-99 Minutes

UNBOXING de Equipos

Popular Articles

Learn everything about LIVO KOUA

We are a proudly Mexican e-commerce company. Founded in January 2020. At LIVO KOUA we have made quality our habit. It's not something we strive for, we live by this principle. We grew up being suppliers to different most recognized stores in Mexico such as Walmart, Bodega Aurrera, Amazon, Mercado Libre and Linio.

We have more than two years of experience creating satisfactory purchase stories, offering a personalized service from the moment they browse our platforms until they receive their product.

We are characterized by offering a wide range of items such as Telephony, Electronics, Accessories, Components and Gaming, with shipping to all of Mexico at no additional cost on purchases over $499 pesos.

About our products

We have new equipment, reconditioned equipment and our unboxing equipment. You will notice the latter that belong to the corresponding category with a badge. The other devices are new and do not have any integrated application from any company in telephone and international telephone products. Our equipment from these two departments that you will find in the store is a global version, released, original version with English language support on products imported from China. This means you can use it on any phone company anywhere in the world and in any language.

Como LIVO KOUA consigue los lanzamientos de productos de las mejores marcas antes en México

LIVO KOUA cuenta con diferentes centros de distribución y almacenes en México y un almacén en China en la ciudad de Kwai Chung, Hong Kong
lo que nos permite tener los lanzamientos en México antes para ti de las mejores marcas como Xiaomi, OPPO, VIVO, ONEPLUS, IQOO, Huawei entre mas marcas reconocidas a nivel mundial.

First purchase coupon

You can find coupons and notifications for newly arrived equipment at the LIVO KOUA warehouse by signing up for our newsletter found at the bottom of the page, or by joining our Telegram channel at the following link

On the other hand, receive $100 MXN off using the LIVO coupon on your first purchase.

This coupon will be valid on purchases greater than $2,500.00 MXN

How do I apply my discount coupon?

-Enter your shopping cart

-Click on pay order

-Enter your shipping information

-Once you have entered your shipping information, at the top of your item to be purchased, click on the DISCOUNT CODE section

-Enter your discount code and click USE

-Congratulations, you have entered your code correctly.

Payment methods

For your convenience, we have different payment methods, some of which can be made in cash (OXXO, SPEI, Cash Payment) and also online with a credit or debit card (Credit or Debit Card, PayPal, Mercado Pago) and the credit payment method without card, Deferment.

Payments in cash

- Payment in OXXO

- SPEI Transfer Payment

- Card payments

- Credit or debit

- Payment with PayPal

- Payment with Mercado Pago

_Payment Market Credit

Credit payments without card
of credit

- Pay in 5 fortnights with Delay

About our shipments

The parcels with which we make our shipments are the following:

-Express Package


-Post office



-Shipping Market

-Fulfillment by Amazon
Order preparation time and creation of tracking guide: 1 - 3 business days once payment is confirmed.

Estimated transit time to scheduled address: 3 - 7 business days for domestic products. Apple - PlayStation - XBOX brand products have an estimated delivery time of 7 to 12 business days. International products have an estimated delivery time of 10 to 15 business days.

What times do you deliver?

Normally the parcel services have a schedule from 9am to 9pm from Monday to Friday and on Saturdays they only deliver half a day.

There is no estimated delivery time for your order , as it depends on circumstances that are beyond the control of the parcel such as traffic, weather, local interruptions such as holidays, distance, route, transit, waiting time, but not Don't worry, keep an eye on the delivery and your tracking guide.

If you cannot receive the parcel on the day of the visit , it makes three delivery attempts. If within these 3 attempts it does not find the parcel, it will be returned to our warehouse and will not be sent again. That is why you have to keep an eye on your tracking guide to avoid delays.


At LIVO KOUA you have a 1-year warranty against manufacturing defects directly from us. Valid only for products purchased at with the exception of products such as accessories, electronics, gaming, and components which have a 30-day warranty with us and a 12-month warranty by
factory defects directly with the manufacturer. On Refurbished products you have a guarantee
60 days against manufacturing defects directly with us.
For products with a value less than $500MXN, please contact us by any means so we can give you a solution.

Warranty against factory defects

If you notice that your equipment has a fault due to
factory defect within 12 months after receiving your order, send us your equipment.
The response time is 7 to 15 business days from the arrival of the product at our offices since the equipment will be inspected to validate the manufacturing defect that you mention to us, so
It is important to describe the problem presented well.

Several stress tests will be performed on the device to validate its failure. If applicable, we will proceed with the repair of the equipment or its replacement if we cannot carry out a repair.

IMPORTANT: You must send the device in its original box, WITH original accessories and WITHOUT passwords or accounts, as it may delay the review and resolution of the device.

LIVO KOUA Mexico is not responsible for accessories other than the equipment , so
We suggest that you remove them before sending it for warranty or return.

In what cases does the warranty not apply?

The warranty will be voided for the following reasons:

- Any incompatibility with applications or software external to the brand, caused by third-party policies or restrictions, will not be considered a failure.

- Items that are broken, damaged or with apparent signs of having been subjected to impact.

- Items damaged by overvoltage or electrical intensities.

- Defects caused by misuse, negligent use or abusive use of the item (bumps, accidents, incorrect handling, liquid spills, falls, etc.)

- Damage caused by pressure, torsion, exposure to humidity, exposure to extreme temperatures, sudden changes in temperature, corrosion, oxidation and, in general, chemicals or substances that may alter the product.

- Modifications, repairs or openings carried out by unauthorized persons or those who do not belong to

- Modifications to the software made by the user or third parties, and in the case of ROM updates on smartphones, when the mobile phone runs out of battery during the update process.

- Devices that do not have an identified IMEI number and Serial Number or that have been altered or deleted (including deterioration) or modified with respect to the number expressed in the warranty certificate or purchase invoice.

- Devices that have lost the IMEI/MAC number and it is not visible from the *#06# option on the terminal.

- Radio-controlled devices such as drones, helicopters, airplanes, etc., with signs of having suffered falls, bumps or accidents during flight as a result of lack of experience in the use of this type of device.

- Cleaning/suction devices will be excluded from the warranty if they lack maintenance recommended by the manufacturer.


Compra hoy y paga a 5 Quincenas con


Aplazo es una forma de pago que permite dividir tu compra y pagarla en cinco quincenas ¿y lo mejor? ¡no necesitas una tarjeta de crédito!


Monto mínimo de compra: $150.00 MXN.Monto máximo de compra: $10,000.00 MXN.

¡Como usar Plata Difiere como método de pago!

  • Selecciona tus productos favoritos he ingrésalos a tu carrito de compras
  • Al pagar selecciona APLAZO como método de pago.
  • Inicia sesión con tu número
    celular, rellena el formulario.
  • Aprobada tu solicitud de crédito recibirás mensaje de confirmación.

Consulta términos y condiciones en:

Estrena Hoy con APLAZO

Difiere tu compra desde 3 a 24 mensualidades sin tarjeta de crédito


PLATA DIFIERE es una forma de pago que permite dividir tu compra desde 3 hasta 24 mensualidades sin tarjeta de crédito.

Restricciones: Monto mínimo de compra: $1,000.00 MXN. Monto máximo de compra: $200,000.00 MXN.
¡Como usar Plata Difiere como método de pago!

  • Selecciona tus productos favoritos he ingrésalos a tu carrito de compras
  • Al pagar selecciona PLATA DIFIERE como método de pago y finaliza tu compra.
  • Recibirás un mensaje con tu link de pago, abre el link para continuar con tu registro, selecciona las mensualidades de tu financiamiento, rellena el formulario.
  • Aprobada tu solicitud de crédito recibirás mensaje de confirmación.
Estrena Hoy con PLATA DIFIERE

Compra ahora y paga después

Mercado Crédito

Usar Mercado Crédito es muy fácil, solo tienes que seguir estos pasos:

1. Elige lo que quieras comprar, que esté dentro de tu límite disponible. Puedes conocer el monto de tu límite desde la sección créditos en Mercado Pago.

2. Selecciona Mercado Crédito como medio de pago y la cantidad de mensualidades fijas, pueden ser hasta 12.

3. Después, haz tus pagos mes a mes con el medio de pago que prefieras.

Estrena Hoy con Mercado Crédito



Adquiere tus productos favoritos desde 3, 6, 9, 12 y hasta 24 meses fijos al seleccionar como metodo de pago CLIP pagando con tarjetas de crédito participantes.

  • Al momento de finalizar tu compra selecciona como método de pago CLIP

  • Ingresa tus datos y selecciona los meses que mas se adapten a tus necesidades.

  • Y listo tus compras son más fácil con CLIP.
Estrena Hoy con CLIP