We are a proudly Mexican e-commerce company. Founded in January 2020. At LIVO KOUA we have made quality our habit. It's not something we strive for, we live by this principle. We grew up being suppliers to different most recognized stores in Mexico such as Walmart, Bodega Aurrera, Amazon, Mercado Libre and Linio.

We have more than two years of experience creating satisfactory purchase stories, offering a personalized service from the moment they browse our platforms until they receive their product.

We are characterized by offering a wide range of items such as Telephony, Electronics, Accessories, Components and Gaming, with shipping to all of Mexico at no additional cost on purchases over $499 pesos.

We have new equipment, reconditioned equipment and our unboxing equipment. You will notice the latter that belong to the corresponding category with a badge. The other devices are new and do not have any integrated application from any company in telephone and international telephone products. Our equipment from these two departments that you will find in the store is a global version, released, original version with English language support on products imported from China. This means you can use it on any phone company anywhere in the world and in any language.

LIVO KOUA cuenta con diferentes centros de distribución y almacenes en México y un almacén en China en la ciudad de Kwai Chung, Hong Kong
lo que nos permite tener los lanzamientos en México antes para ti de las mejores marcas como Xiaomi, OPPO, VIVO, ONEPLUS, IQOO, Huawei entre mas marcas reconocidas a nivel mundial.

You can find coupons and notifications for newly arrived equipment at the LIVO KOUA warehouse by signing up for our newsletter found at the bottom of the page, or by joining our Telegram channel at the following link
. https://t.me/livokoua

On the other hand, receive $100 MXN off using the LIVO coupon on your first purchase.

This coupon will be valid on purchases greater than $2,500.00 MXN

-Enter your shopping cart

-Click on pay order

-Enter your shipping information

-Once you have entered your shipping information, at the top of your item to be purchased, click on the DISCOUNT CODE section

-Enter your discount code and click USE

-Congratulations, you have entered your code correctly.
discount

For your convenience, we have different payment methods, some of which can be made in cash (OXXO, SPEI, Cash Payment) and also online with a credit or debit card (Credit or Debit Card, PayPal, Mercado Pago) and the credit payment method without card, Deferment.

Payments in cash

- Payment in OXXO

- SPEI Transfer Payment
Banking

- Card payments

- Credit or debit

- Payment with PayPal

- Payment with Mercado Pago

_Payment Market Credit

Credit payments without card
of credit 

- Pay in 5 fortnights with Delay

The parcels with which we make our shipments are the following:

-Express Package

-DHL

-Post office

-FedEx

-UPS

-Shipping Market

-Fulfillment by Amazon
Order preparation time and creation of tracking guide: 1 - 3 business days once payment is confirmed.

Estimated transit time to scheduled address: 3 - 7 business days for domestic products. Apple - PlayStation - XBOX brand products have an estimated delivery time of 7 to 12 business days. International products have an estimated delivery time of 10 to 15 business days.

Normally the parcel services have a schedule from 9am to 9pm from Monday to Friday and on Saturdays they only deliver half a day.

There is no estimated delivery time for your order , as it depends on circumstances that are beyond the control of the parcel such as traffic, weather, local interruptions such as holidays, distance, route, transit, waiting time, but not Don't worry, keep an eye on the delivery and your tracking guide.

If you cannot receive the parcel on the day of the visit , it makes three delivery attempts. If within these 3 attempts it does not find the parcel, it will be returned to our warehouse and will not be sent again. That is why you have to keep an eye on your tracking guide to avoid delays.

At LIVO KOUA you have a 1-year warranty against manufacturing defects directly from us. Valid only for products purchased at livokoua.com.mx with the exception of products such as accessories, electronics, gaming, and components which have a 30-day warranty with us and a 12-month warranty by
factory defects directly with the manufacturer. On Refurbished products you have a guarantee
60 days against manufacturing defects directly with us. For products with a value less than $500MXN, please contact us by any means so we can give you a solution.

Warranty against factory defects

If you notice that your equipment has a fault due to
factory defect within 12 months after receiving your order, send us your equipment.
The response time is 7 to 15 business days from the arrival of the product at our offices since the equipment will be inspected to validate the manufacturing defect that you mention to us, so
It is important to describe the problem presented well.

Several stress tests will be performed on the device to validate its failure. If applicable, we will proceed with the repair of the equipment or its replacement if we cannot carry out a repair.

IMPORTANT: You must send the device in its original box, WITH original accessories and WITHOUT passwords or accounts, as it may delay the review and resolution of the device.

LIVO KOUA Mexico is not responsible for accessories other than the equipment , so
We suggest that you remove them before sending it for warranty or return.

The warranty will be voided for the following reasons:

- Any incompatibility with applications or software external to the brand, caused by third-party policies or restrictions, will not be considered a failure.

- Items that are broken, damaged or with apparent signs of having been subjected to impact.

- Items damaged by overvoltage or electrical intensities.

- Defects caused by misuse, negligent use or abusive use of the item (bumps, accidents, incorrect handling, liquid spills, falls, etc.)

- Damage caused by pressure, torsion, exposure to humidity, exposure to extreme temperatures, sudden changes in temperature, corrosion, oxidation and, in general, chemicals or substances that may alter the product.

- Modifications, repairs or openings carried out by unauthorized persons or those who do not belong to livokoua.com.mx

- Modifications to the software made by the user or third parties, and in the case of ROM updates on smartphones, when the mobile phone runs out of battery during the update process.

- Devices that do not have an identified IMEI number and Serial Number or that have been altered or deleted (including deterioration) or modified with respect to the number expressed in the warranty certificate or purchase invoice.

- Devices that have lost the IMEI/MAC number and it is not visible from the *#06# option on the terminal.

- Radio-controlled devices such as drones, helicopters, airplanes, etc., with signs of having suffered falls, bumps or accidents during flight as a result of lack of experience in the use of this type of device.

- Cleaning/suction devices will be excluded from the warranty if they lack maintenance recommended by the manufacturer.