GDPR Compliance

The app used for assuring the GDPR,  LGPD,  CCPA-CPRA,  VCDPA,  CPA,  CTDPA,  UCPA,  APPI,  PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

How do I request an invoice for my product?

It is important that if as a client you require an invoice and for
let us do the work that corresponds to us to give you the expected service,
We put the following email at your disposal for your request:

To request your invoice you need to enter your order number and the
email with which you registered the purchase, once entering this data, you will be able
Enter the email where we will provide your invoice.

Requirements to process an invoice:

Order number*

Name or Social reason*


Tax residence

Payment Method (Credit Card, Debit, Cash, SPEI) *

Use of CFDI (General or other expenses)

Note: * fields are required

If the client does not add Invoice Usage, it will automatically be
will be generated as General Expenses and in the case of the home by not adding it,
This will not come on the invoice.

On behalf of LIVO KOUA MÉXICO we ask that in detail as a client
review each data provided for the issuance of the invoice since a
Once generated, no changes are made to it. The time to request your
invoice must be requested on the same month and 3 days before it ends.

It is important to consider that the invoice must be requested once received
the purchased product and it will be sent within 48 to 72 business hours,
Otherwise and if you require it once the payment has been made, it is important
consider that if the invoice is issued this will limit the cancellation of the
purchase or refund thereof, obviously always complying with the
guarantees corresponding to the product.

Each Invoice will be issued with the date of completion, not with the
date of purchase, however, this may be included in it if it is

As a customer it is important that if it is necessary that your invoice requires some
specific requirement, is requested at the time of requesting your invoice, since
Do not request it, this will only include the data as in the purchase order.

The time that LIVO KOUA MÉXICO has to process an invoice is
30 days, so the client must request it before this period.